2-1-1
Information & Referral
Get connected - Get Answers

We listen to callers who are lonely, depressed, anxious, afraid or just need to talk. We also provide an information and referral service that links individuals to the community programs that can best help them with their needs.

Whether it's depression or suicide, dating or drugs, family squabbles, financial troubles, a crisis situation or an everyday problem - CONTACT Help line is here to listen and care 24 hours a day.

Active Listening

Our basic skill at CONTACT is active listening, a skill which is person-centered, feeling-centered, and present-centered.  Listening actively requires that we be fully available to, but remain separate from, our callers. Our volunteers assist callers to work through their problems and examine potential solutions, unencumbered by personal bias.  Callers then have the satisfaction that they have found their own answers.  Our listening, then, becomes a resource to be used by callers as needed - a gentling factor in times of stress, a process which brings clarity into confusion, a stimulation in moments of discovery.  Because callers are assured of confidentiality and can remain anonymous if they choose, they can feel free to discuss deeply personal problems.  Active listening requires a decision to listen - to disengage from personal concerns and viewpoints - to make oneself available.

CONTACT's service is unique in the Chattahoochee Valley area.  It is the only telephone agency that responds to such a broad spectrum of needs 24 hours a day, seven days a week.

TEEN TALK HELPLINE

Teen Talk HelpLine (706-322-2151) provides teens in our community with a place to talk about the numerous stressors they face everyday. Teen Talk HelpLine responds to calls from youths with emotional and interpersonal problems through its telephone listening service. We are staffed by volunteer high school students who have completed an extensive training program. Teen Talk HelpLine addresses important issues including suicide prevention, drug use, child abuse, depression, school pressure, peer pressure, family issues, relationships, etc…through both the telephone helpline and community outreach presentations at schools and youth groups throughout the Chattahoochee Valley area.

Teen Talk HelpLine services are FREE and CONFIDENTIAL. Callers never have to share their names and volunteers never use their names. Volunteers never pass judgment, share personal information, or opinions. They are available to help the callers help themselves. If a volunteer is not able to help she/he is equipped with numerous community resources to provide the caller with any information they may need. You may also contact a teen volunteer by email.

Teen Talk HelpLine operates Monday through Friday from 4 - 8 pm. If help is needed outside these hours, our parent organization, CONTACT HelpLine
(706-327-3999) is there to answer calls and provide support. HelpLine volunteers have undergone the same extensive training and are able to provide the same caring ear as Teen Talk HelpLine volunteers.

REASSURANCE

The Reassurance Program provides a daily prearranged calls made daily to clients who are age 50 years or older or disabled and who live alone. The outreach mission of the program is to:

Help clients to continue to live independently at home

Help clients to access the many resources and programs available in the community to enhance their quality of life

Show clients that someone care and views them as a vital asset to the community

Assess the needs of the clients to improve their quality of life

Clients are considered regardless of race, ethnicity, gender or religion

The pre-arranged call is to confirm the well-being of the client and to assess the physical, emotional and material needs

It's a free service

By phone, if an assessment indicates a need, the client is referred to an agency or program that can meet the needs and improve his/her quality of life. If a client does not answer the phone at the appointed time, the client's emergency contacts are called and measures are taken to ensure emergency personnel are sent to the client's home.

Referrals into the Reassurance Program come from community service agencies, senior centers, social workers, family members, concerned neighbors or elderly citizens, churches, and some from community education seminars.

				   
 Ms. Delane Chappell                  Mr. Steve Hesler
 Ms. Dee Mackell                      Ms. Virginia Culpepper 
 Mr. Rick Gordy                       Ms. Kim Wise
 Mr. Tom Bryan                        Dr. Cynthia Pattillo  
 Ms. Sue Marlowe                        (ex - officio)
 Pastor Mark Magoni