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What will a call to 2-1-1 cost me?
CONTACT 2-1-1 calls are free to the following 16 counties in West Central Georgia: Chattahoochee, Clay, Crisp, Dooley, Harris, Macon, Marion, Muscogee, Quitman, Randolph, Schley, Stewart, Sumter, Talbot, Taylor, Webster; and Russell County in Alabama.
How does 2-1-1 work?
The 3-digits, "2-1-1", are "translated" by each telephone company. The 2-1-1 call is then answered by a trained I&R Specialist.
Will I have to punch a lot of numbers or get lost in a phone tree?
No. You may be asked to "press 1 or 2" or to "press any key to continue".
Is 2-1-1 available 24-hours a day?
Yes, the 2-1-1-system availability in our 16 counties is 24-hours a day, seven days a week, 365 days a year.
Can I use my cell phone to call 2-1-1?
Not at this time. Discussions with cellular providers are ongoing, and wireless access is coming soon. (Because most cellular plans charge customers based on usage, the 2-1-1 caller on a cell phone will be charged normal minutes, fees, and taxes for usage.) But you can dial direct (706) 327-3999.
Are there telephones that cannot access 2-1-1?
2-1-1 is generally an excluded service from hospitals, hotels, colleges, jails, and any telephone where there is a separate charge for making a call. But you can dial direct (706) 327-3999.
Why am I getting a fast busy when I dial 2-1-1?
Telephones that are not yet programmed for 2-1-1 will produce either a "fast busy" or a "not in service" recording. If you hear either of these and are calling from an "active" 2-1-1 area, report the issue to CONTACT 2-1-1 Information & Referral at 706-327-0199. Do NOT call your local telecommunications provider.
How do I report trouble when accessing 2-1-1?
If your county is listed as "active" and you are still not able to access 2-1-1, contact Donna Cassell at 706-327-0199 or email her at donnacassell@contact211.org. Please record the date and time of call, the telephone provider used to make the call, and the location from which the call was made. Experience from 2-1-1 Centers around the country demonstrates that it will take many years to ensure 2-1-1 access for all citizens from all types of telephones.
Is there a 2-1-1 tax on my phone bill?
No. There is no 2-1-1 tax or surcharge, and CONTACT 2-1-1 is not advocating one.
What is the CONTACT 2-1-1 Partnership's relationship with United Way?
United Ways is a primary supporter of I&R and 2-1-1 services because they see 2-1-1 as a simple, effective, efficient, and cost-effectual way for people to find and give help. It will help people improve their own lives, and in the end, strengthen our communities.
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